An Ombudsman is a person who can investigate and resolve disputes between people & government. This is a free service.
Energy & Water Ombudsman NSW (EWON)
Tel: 1800 246 545
Complaints Email: firstname.lastname@example.org
Other Enquiries Email: email@example.com
Hours: Monday to Friday 9am-5pm excluding public holidays.
The Energy & Water Ombudsman NSW (EWON) provides a free, fair and independent dispute resolution service for all electricity and gas customers in New South Wales, and some water customers.
EWON can investigate a wide range of complaints, including:
· disputed accounts, high bills
· debts, arrears
· disconnection or restriction of supply
· actions of a provider that affect your property
· reliability of supply
· quality of supply (including claims for compensation)
· connection or transfer issues
· negotiated contracts
· marketing practices
· poor customer service
Fair Work Ombudsman
Tel: 13 13 94
Hours: 8am-5.30 pm Monday-Friday except public holidays.
Telecommunications Industry Ombudsman
Tel: 1800 062 058
Hours: 9:00am to 5pm Monday to Friday